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Conflict management capabilities in franchising

Rozenn Perrigot , Begona López-Fernández , Guy Basset
Journal of Retailing and Consumer Services, 2021, 63, pp.102694. ⟨10.1016/j.jretconser.2021.102694⟩
Journal articles hal-03335742v1

When Key Elements of Franchising Become Sources of Conflicts

G. Basset , B. López-Fernández , R. Perrigot
Contributions to Management Science, 61, Springer Science and Business Media Deutschland GmbH, pp.151-169, 2023, ⟨10.1007/978-3-031-18134-4_9⟩
Book sections hal-03979400v1