Does textual feedback hinder spoken interaction in natural language? - Institut Brestois des Sciences de l’Homme et de la Société Accéder directement au contenu
Article Dans Une Revue Ergonomics Année : 2010

Does textual feedback hinder spoken interaction in natural language?

Résumé

The aim of the study was to determine the influence of textual feedback on the content and outcome of spoken interaction with a natural language dialogue system. More specifically, the assumption that textual feedback could disrupt spoken interaction was tested in a human–computer dialogue situation. In total, 48 adult participants, familiar with the system, had to find restaurants based on simple or difficult scenarios using a real natural language service system in a speech-only (phone), speech plus textual dialogue history (multimodal) or text-only (web) modality. The linguistic contents of the dialogues differed as a function of modality, but were similar whether the textual feedback was included in the spoken condition or not. These results add to burgeoning research efforts on multimodal feedback, in suggesting that textual feedback may have little or no detrimental effect on information searching with a real system. Statement of Relevance: The results suggest that adding textual feedback to interfaces for human–computer dialogue could enhance spoken interaction rather than create interference. The literature currently suggests that adding textual feedback to tasks that depend on the visual sense benefits human–computer interaction. The addition of textual output when the spoken modality is heavily taxed by the task was investigated.

Domaines

Psychologie
Fichier non déposé

Dates et versions

hal-02111633 , version 1 (26-04-2019)

Identifiants

Citer

Ludovic Le Bigot, Patrice Terrier, Eric Jamet, Valérie Botherel, Jean-François Rouet. Does textual feedback hinder spoken interaction in natural language?. Ergonomics, 2010, 53 (1), pp.43-55. ⟨10.1080/00140130903306666⟩. ⟨hal-02111633⟩
189 Consultations
1 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More